Cohere: A podcast about the future of human networks
Navigating the Customer Experience Landscape with Esteban Kolsky
In this episode, Bill and Lauren engage chat with esteemed customer experience analyst and researcher Esteban Kolsky. They delve into the complex world of customer experience, discussing the importance of community, the hype around generative AI, and how to sift through the noise to identify critical signals, trends, and patterns. This conversation highlights what is needed to develop the mindset required for staying attuned to what matters in a constantly evolving customer experience landscape.
Memorable Quote: “Organizations still have the idea that communities need to be managed and created by the organization. Mm-hmm. They don't understand the communities. They don't understand independent communities. They don't understand, even if they understand that they exist, they don't know what to do with information and with the people in there.”
From human-centered social networks to the Plentiverse with Meena Palaniappan
Episode Summary: In this episode, Bill and Lauren engage in a conversation with Meena Palaniappan, the Founder, and CEO of Atma Connect, as she discusses her journey of building Atma Go, a tool for community change that operates on a hyperlocal level in Indonesia, Puerto Rico, and Ukraine. Palaniappan introduces the concept of the ‘plentiverse,’ which contrasts the metaverse, and emphasizes the potential of technology in creating collective consciousness and enabling every individual to become a change-maker in constructing a better world. This conversation showcases how Atma Connect is empowering individuals with low income and living in rural areas to take the lead in shaping their communities.
Memorable Quote: “What we really need is an algorithm for cohesion and connection - this is what needs to be built. AtmaGo has been an incredible hyperlocal tool for community change. We are focused on building a new infrastructure for collective consciousness through media, new technology economies, and society infrastructures.”
Exploring AI as a Force Multiplier / Reflections as we Transition to Spring
Episode Summary: In this episode, Bill and Lauren delve into their interest in AI and reflect on some of the key insights presented in the recent The Future Today Institute's 2023 Tech Trends Report. They explore the trends and signals related to AI, such as the integration of generative AI into consumer applications, the development of new computing architecture and applications, the significance of computing and connectivity technologies for the metaverse, and the potential of organic computers to overcome Moore's law. Additionally, Bill and Lauren share news about the continuation of Structure3C’s AI research and invite listeners to participate in a survey for the 2023 AI & Communities Research Project.
If you lead customer community, enterprise social network, or open innovation efforts for your org, we would love to hear from you!
To participate, take the survey here:
https://structure3c.typeform.com/aicommunitypod
Exploring Conversational Leadership With John Hovell
It is time to become more curious and critical about our relationship with AI
Venessa Paech is an internationally regarded online community strategist with over 25 years of experience building community online. Venessa is also a PhD candidate studying the intersection of AI and community, and a global authority on communities and community management.
In the first Cohere episode of 2023, Venessa joins Bill Johnston and Dr. Lauren Vargas to discuss the quickly evolving role of AI in our digital experiences, how AI is currently playing a role in online communities, and what the future may hold regarding our collective relationship with AI.