Discussing Data Science and Online Communities with Will Roberts of IBM
In this episode of the Cohere podcast, I speak with Will Roberts, a data scientist at IBM, about the implications of data science and AI for online communities.
It’s clear that many Executives are prioritizing AI and Machine Learning. Teams throughout organizations large and small are in various stages of experimentation and production. Although online communities represent both a rich (and historical) set of customer data and a wide range of possible customer experience, community teams have been slow to research and experiment with AI and Machine Learning.
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Will and I discuss:
A definition of AI / ML
How machine learning is being applied in the enterprise
More specifically, how ML & AI are / might be applied to customer experience generally, and community experiences specifically
How we might use community data for models (and analytics)
What the key opportunities and risks are for leveraging ML
Will's advice on how the community team might approach and partner with a data scientist in their organization
This episode is a complimentary conversation to our ongoing AI & Community research at Structure3C.
You can find Will online:
LinkedIn
Twitter
The IBM Data Science Community
Will's Data Science Podcast
Last, but not least, more info about the awesome Ian Banks Culture series Will mentions:
Culture series (overview on Wikipedia)
Consider Plebas (Open Library)
